When a license does not work
If a purchased license or service does not work properly, contact LicenseMart support first. The team will try to resolve the issue, and if the issue cannot be fixed, refund or credit options may be reviewed.
Refund Policy
Refunds are reviewed through support.
LicenseMart shared licenses are digital services. Refund handling depends on whether the service works, the cancellation reason, payment method, and support review.
Crypto payments
Crypto payments cannot normally be returned to the original payment method. When eligible, they may be handled as LicenseMart account credit for future purchases.
Credit balance
If support approves a credit instead of a direct refund, that credit can be used toward a future LicenseMart order.
Customer-choice cancellations
You may cancel a license or service at any time, but cancellation by customer choice does not automatically qualify for a refund.
How to request review
Open a ticket or contact LicenseMart through the published support options with your invoice number, order details, server IP, payment method, and a clear description of the issue.
Who is not eligible
Refunds are not available if the license is working properly and no issue is found in the license system.